In the podcast episode titled "The Customer First Approach to Strategy," host Steve Coughran engages in a thought-provoking conversation with Debbie Levitt, Chief Experience Officer at Delta CX. This captivating discussion delves into the power of adopting a customer-centric strategy and its potential to enhance various aspects of business performance. By placing the customer at the heart of strategic decision-making, organizations can experience a boost in sales, heightened engagement levels, improved employee morale, and an overall increase in firm value. The episode provides valuable insights and practical advice for businesses looking to prioritize the customer experience in their strategic endeavors.
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