
Strategy. Scale. Exit.
Strategy. Scale. Exit. is for founders who want to grow profitably and build a business worth buying.
Hosted by Steve Coughran, a founder and strategic finance expert who’s led billion-dollar turnarounds, this show delivers real-world advice, practical insights, and proven frameworks to help you scale with intention, increase profitability, and create long-term value.
From solving cash flow challenges to building systems that support growth, each episode is designed to help you make smarter decisions and build a business that lasts.
New episodes drop every week. Follow the show and start scaling with purpose.
Strategy. Scale. Exit.
103: The Biggest Lie About Scaling a Business
Feeling overwhelmed by growth? In this kickoff episode of Strategy, Scale, Exit, Steve challenges the biggest myth in business: that more revenue means more success.
Through real stories and hard-won lessons, he breaks down why most companies stall when scaling—and the three foundations that separate busy businesses from valuable ones: systems, financial discipline, and focused strategy.
If you're serious about building a company that runs without you (or one worth selling), this episode is your blueprint.
Disclaimer:
The views expressed here are those of the individual Coltivar Group, LLC (“Coltivar”) personnel quoted and are not the views of Coltivar or its affiliates. Certain information contained in here has been obtained from third-party sources. While taken from sources believed to be reliable, Coltivar has not independently verified such information and makes no representations about the enduring accuracy of the information or its appropriateness for a given situation.
This content is provided for informational purposes only, and should not be relied upon as legal, business, investment, or tax advice. You should consult your own advisers as to those matters. References to any securities or digital assets are for illustrative purposes only, and do not constitute an investment recommendation or offer to provide investment advisory services. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendations. The Company is not affiliated with, nor does it receive compensation from, any specific security. Please see https://www.coltivar.com/privacy-policy-and-terms-of-use for additional important information.
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(0:00) You can scale with confidence. You can build a business that's not just busy, (0:04) but valuable. You just need the right foundation. This podcast, Strategy, Scale, Exit, is about the (0:11) lessons I've learned while building coltivar.com and helping grow and turn around million and (0:16) billion dollar companies. My goal is to help you grow profitably, scale with intention, (0:21) and build a business that's actually worth buying. Please share and enjoy.
(0:26) Welcome back to the podcast. Now, if you've been a subscriber for a while, (0:30) you probably noticed something different. Yep, the name. We're now called Strategy, (0:34) Scale, Exit. If you're brand new here, welcome. I'm so glad you found the show.
(0:39) Be sure to hit subscribe so you don't miss any important updates. We're about to go deep on (0:43) the stuff that actually moves the needle in your business. But before we do that, (0:47) here's a quick backstory.
I'm a man of faith and I'm obsessed with trying to align my will (0:52) with God's. Now, I'll be real though, I'm not that great at it, but it's what I strive for. (0:59) And over time, I've come to believe that business is the best vehicle I have at my disposal to be (1:05) an agent for good in the world.
That's why I started Coltivar. Our purpose is simple, (1:10) to elevate people through better business. And as I've sat with that more seriously, (1:15) personally and professionally, I've noticed a clear theme, especially as I look back on (1:19) clients we've helped succeed the most.
The ones who win aren't just trying to grow in a vague (1:26) sense. They want to scale intentionally, not just bigger, but to build a business that either, (1:32) A, runs without them or B, is valuable enough to sell on their terms. (1:38) And that's when the light bulb went off.
So yes, I'm still going to talk about strategy, (1:42) finance and value creation because I love that stuff. But now the show is going to be (1:47) laser focused on one thing, helping founders and CEOs grow profitably and build businesses (1:53) worth buying. This podcast is where I'll share the systems, stories and lessons that have helped us (2:00) to do that over and over again with real companies, just like yours.
So let's go ahead and dive into (2:05) this new chapter. All right. Let's start with a tough question.
Why is growth making everything (2:12) harder, not easier? Have you ever felt that way? Like you're doing all the things, more sales, (2:18) bigger clients, more team members, but instead of feeling more in control, you're feeling buried. (2:24) You're stretched thin. Profit is not what you thought it would be.
Cash is tight. Your team (2:29) keeps asking for direction. And you're thinking, this isn't what I signed up for.
And it's (2:36) interesting because I was working with a company a while back and we started to chart out their KPIs (2:41) and one of the KPIs that we're looking at was EBITDA earnings before interest taxes, (2:45) depreciation and amortization. Just a nerdy way of saying profit. And what was fascinating as (2:51) we're looking at the data is that the company was pretty profitable for a while.
And then the founder (2:57) wanted to pour on the gasoline. They wanted to scale their business. They just wanted to grow (3:02) the top line. So he hired a bunch of employees and he thought that these employees would come (3:06) in with their expertise, build out the systems and voila, the company would scale. But guess what? (3:12) That didn't happen. Instead EBITDA tanked.
Their overhead expanded and they were so inefficient. (3:20) And then ultimately they had to scale back and turn around the business to fix their trajectory. (3:25) So I don't want that to happen to you. So you may be feeling, okay, like I said, (3:29) this isn't what I signed up for. And here's why you probably feel that way. (3:33) Number one, growth doesn't fix problems.
It magnifies them. I talk about this all the time (3:38) with strategy. If you have a constraint in your business, something that's holding you back from (3:43) achieving your full potential and you grow, guess what? You just scale your constraint.
In other (3:48) words, you just grow your problems. And that's what makes this the biggest lie in business. (3:54) Revenue solves everything.
That is not true. Nope. It doesn't.
In fact, revenue with no systems is a (4:01) recipe for chaos. Let me give you a real example. I worked with a company that went from 6 million (4:06) to 14 million in revenue in under 18 months.
That kind of growth should have been a celebration, (4:12) right? But here's what happened. Cash got tighter. Operations broke down.
Customer experience slipped (4:18) and went down the toilet. And the owner started questioning whether scaling was even worth it. (4:24) Why? Because they built volume on top of fragile infrastructure.
They scaled up the noise without (4:30) scaling up the clarity. And this happens all the time. And when this does happen, you don't get (4:37) freedom. You get stuck.
So let's talk about what actually builds a scalable business. Here's the (4:43) truth. You don't grow into success. You build into it.
And the way you build it, it comes down to (4:49) three things. First, systems. If your business needs you to function every day, it's not a business. (4:55) It's a job with a really cool logo. And in fact, this could be a major problem when you go to sell (5:01) your company. It's called key man risk. It's when your business relies on you as a key person to (5:07) run the company.
So when I'm talking to business owners, I just had this conversation last week (5:12) with some CEOs. I said, okay, imagine you go on vacation for six months and your employees cannot (5:19) contact you. They can't call you. They can't email you. They can't FaceTime you. They can't do (5:23) anything. No contact. What happens to your business?
And pretty much all of them said it (5:28) would collapse. And that's a problem that creates key man risk. And it's a giant haircut off the (5:34) valuation of your business.
So if you're thinking about selling in the next one, two, three, five (5:40) years, and you have key man risk, let's say your business is worth $10 million. A key man discount (5:48) could be 20 to 30%, depending on how extreme it is.
So imagine that you could be selling your (5:55) business for two to $3 million less, and they're going to be putting golden handcuffs on you, (6:00) locking you into the business. So after you sell it, then you're stuck there. (6:04) You still have to be an employee of the business and help out, right? But now you're not in control (6:09) and it's the worst situation ever.
So you don't want to find yourself in that position. So here's (6:15) the deal. Systems take your genius and make it repeatable. They let your team operate without (6:21) constantly asking for approval or instructions, because that can absolutely drown you.
I know (6:26) that happens to me all the time, and it can be extremely disruptive and even frustrating at (6:31) times. Systems help you to delegate outcomes, not just tasks.
So here's a dead giveaway. You (6:38) need systems. Number one, you answer the same questions every week.
Number two, your sales (6:44) process is different every single time. Most of the time, founders or CEOs, they're usually the best (6:50) salespeople in their company. So imagine trying to scale that if every time your sales process (6:55) is different, it doesn't really go well, right?
And third, you're the only one who knows how to (7:01) fix a mistake. That is not scalable. That's survival, right?
So if you want to build a scalable (7:06) system, that's the first thing you need to do. You need to fix your systems, right?
Number two (7:11) is financial discipline.
All right, if you've listened to my other stuff, you know I'm a big (7:15) finance guy, because I believe strategy plus finance drives tremendous value.
Now I'm not (7:21) talking about being a nerd, right? Being an accountant, wearing a green shade, doing debits (7:26) and credits in the back of your office. Instead, I'm talking about something else.
So here's the (7:30) deal. Look, this doesn't mean spreadsheets 24-7, but you can't build a valuable business if you're (7:36) flying blind financially.
You got to know three things. Number one, what's actually profitable? (7:42)
Number two, where are we bleeding cash?
And number three, what levers move the business forward? (7:49)
Too many founders focus only on the top line. They celebrate sales, but they ignore margin. (7:54) They confuse booked revenue with money in the bank.
That disconnect will kill cashflow. I'm (8:00) telling you, it'll kill morale and ultimately it will hurt your valuation.
We'll go deeper into this (8:06) in the next episode, because if you ever felt like we're making money, but I feel broke, you're going (8:13) to want to hear that one.
Okay, so that's number two, financial discipline.
Number three is in (8:19) order to build a scalable business, you have to have a clear strategy. So here's the deal.
Most (8:24) businesses aren't overworked because they're scaling. They're overworked because they're trying (8:29) to do too much. Clear strategy is about focus.
So if you just cut out all the academic stuff, (8:35) right, because there's so many frameworks, people get all confused. And I just tell leaders, I'm like, (8:40) okay, if you want just a simple definition of strategy, it's just about focus. It's about knowing (8:47) what to say yes to and what to ignore.
A company I worked with recently had nine different revenue (8:53) streams, okay? Nine. And guess how many of them were actually profitable? Two. Once we cut the (8:59) noise and we focused on what actually worked, their profits tripled in less time with less stress.
(9:05) So I see that all the time. In fact, I was listening to this YouTube video the other day, (9:09) and this guy was going around interviewing people on the street. He was saying, okay, (9:13) are you successful? How much money have you made? And one guy's like, oh yeah, you know, (9:17) I've made millions. I run 35 businesses right now.
I'm like 35 businesses? That's crazy. (9:23) Now, maybe he has a big team, but I can tell from experience, okay, this is my best guess, (9:30) that the majority of those businesses aren't actually making money, okay? A few core businesses (9:36) are probably making a lot of the money and they're covering the mistakes and sins of the businesses (9:40) that aren't making a lot of money.
So entrepreneurship and success is not about (9:45) having all these businesses to run. It's about focusing on the core, optimizing that. And then (9:50) once you have that running and it's scaled and it has systems in place and you can step away, (9:56) then great, go start your next venture.
But too many entrepreneurs, they have this entrepreneurial (10:01) ADD and they just keep starting new, new, new, new, new, new. And that can create a lot of problems. (10:07) So strategy, the thing I love about it is it gives you freedom.
It's the filter that protects your (10:12) time, team, and energy. And the other day when I was running, I was thinking of this, (10:19) strategy, it's not about just predicting the future, okay? Because nobody could predict (10:23) the future. The value of strategy is it helps you to focus your priorities in the present.
(10:30) That's the key. Because when you have a strategy, you could focus on what matters the most right (10:35) now, here, here today, right? I hear that all the time from people, like my spouse and my kids are (10:40) like, be in the present, dad, be in the present. And so oftentimes we look so far out into the future (10:47) and that's great.
But then if you bring that back and you say, okay, strategy, yeah, (10:51) it helps me to think about the future and get excited about the future. But more importantly, (10:56) it helps me to focus on what to say yes to and no to right now in the present. So I could set (11:00) priorities that will allow the company to win. (11:05) Number one, don't chase growth, build value. You can scale with confidence. You can build a (11:11) business that's not just busy, but valuable. You just need the right foundation.
And that's what (11:17) this podcast is here for. In the next few episodes, I'm going to walk you through the exact (11:22) systems and shifts that create real scalability. Here's a sneak peek of what's coming.
You're (11:28) making money. So why is there no cash? So we'll talk about why profit and cash aren't the same (11:34) and how to plug the hidden leaks in your business. I'm also going to do an episode that talks about (11:39) scale with systems, not just headcount, how to grow without burning out and why hiring more (11:45) people isn't always the answer.
Remember that story I told you at the beginning where the (11:49) company is losing a ton of money as they try to scale. I'll help you to avoid that in your
(11:53) business. We'll also get into the five metrics every founder must know cold, like off the top (11:59) of their head.
And we're not talking about vanity metrics, just the numbers that actually drive
(12:04) value and growth. And then I'll also do an episode about, is your business actually sellable? (12:10) Because a business that's worth buying is also one worth keeping. And that's just the beginning.
(12:15) I have so much more content that is going to deliver value to you. So I'm excited for you to (12:20) keep tuning in and checking this out. All right.
That's what I have for today. If you want more (12:25) resources, or if you ever want to start a conversation, you can always connect at (12:30) coltivar.com. We have a ton of tools there, videos, and other things that will help you to (12:35) build a scalable and sellable business. All right.
I'll catch you in the next episode.
(12:41) Take care of yourself. Cheers.